Privacy Policy

Privacy policy of Marcel's Green Soap
Marcel's Green Soap is committed to protecting and respecting your personal information and privacy. This privacy policy applies to the use of personal information collected through our services. Where you provide such information, we are legally obliged to use it in accordance with applicable data protection laws.

What do we do with your data:
We collect your data once to deliver your order.

Your name and contact details:
Your name and address will be used to deliver your order, and we will send you an order confirmation and tracking information. If you have signed up for our newsletters, you will also receive them. You can always unsubscribe from our newsletters. If you have signed up for newsletters and placed an order, we will also send you a 'product review email' to help other visitors with their choice. Unsubscribing from the newsletter also means that you will no longer receive product review emails.

Payment information:
We never store your payment details (card number, IDEAL details, Paypal details, etc.). We use reliable third-party specialists to process payments and prevent fraud, which protects us both.

Storing your contact details:
We use your contact information to provide customer service, so we can contact you if there are delivery issues or if you have any questions after placing an order.

Order history, favorites, lists, saved products and recently viewed products: We keep this information to facilitate shopping, so you can view old orders and we can make suggestions for other products. this data is also used by our helpdesk.

Product reviews: You can only complete a product review if you have purchased the product. Your opinion helps others with their choice. We value product reviews. You can only complete a product review if you have purchased the product. Your opinion helps others with their choice. We value product reviews.

Your date of birth: If you have entered your date of birth, we will send you a birthday coupon. You can also unsubscribe from this mailing.

Sharing your personal information:
we never sell your data. We only share information to provide the right service, for example with companies within the Marcel's Green Soap group, payment processors, delivery services, warehouses, marketing agencies, advertising partners and service providers such as our helpdesk and review platforms.

If you are subscribed to our newsletter, you will regularly receive new offers and updates. You can unsubscribe at any time via our website or by clicking on the unsubscribe link in our newsletters. We will always continue to send service emails, such as order confirmations and track & trace emails.

Online advertisements:
We advertise online and you may come across our advertisements on other websites. The advertisements shown are based on your interests. Marketing agencies set this for us using tags, pixels or cookies.

If you participate in a promotion or competition, we ask your name, address and email address to carry out the promotion and announce the winner(s). You will not be automatically registered for our newsletters.

Your rights: you have the right to:

  • to have all your data deleted, but this means that you can no longer order because we need this data to process orders.
  • to know what information we store about you, which is usually also in your account.
  • receive an electronic copy of your data.
  • change incorrect data, which you can also do yourself in your account.
  • unsubscribe from our newsletters at any time, via your account or the unsubscribe link at the bottom of each newsletter.

Cookies: we use cookies on our website. Read our cookie policy for more information.

Contact: Contact us using the details on our contact page .

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