orders, payment & shipping

If an order is placed before 10:00 PM, it will be prepared for shipping the same day. We aim to ship the order within 2-3 days.

Of course! All our orders (except letterbox packages) have Track & Trace, so you can easily track your package.

We are sorry to hear that you are not satisfied with your order! You can return your package via our returns form.

If you want to return a package, you have 14 days to change your mind. Unopened products will be refunded and you will receive a voucher for products that have already been used.

We are sorry to hear that something went wrong with your order! Send your complaint to customerservice@marcelsgreensoap.com.com and we will help you as quickly as possible! We usually respond to complaints within 2 working days.

We send our packages with DHL. This way your packages will be delivered climate neutrally!

Shipping costs within the Netherlands are €4.95. Want to have a package delivered abroad? Click here for a full overview of international shipping costs.

We understand that it may seem less sustainable, as plastic has a negative image. However, Marcel has thoroughly researched this! For the plastic air cushions (made from 100% recycled plastic) in our boxes, we need about 5 times less material than paper filler. Furthermore, the plastic air cushions are much lighter, reducing CO2 emissions. The plastic of the cushions is fully recyclable and made from recycled material. This keeps the packaging circular and reduces the necessary materials.

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